American Telephone & Telegraph Co.

Today I’m choosing to be happy because of a woman named Penny. I have never met Penny face-to-face, and most likely never will, but she helped me with a serious problem.

After my daughter arrived at her Peace Corps assignment in Uganda, I phoned her to see how she was faring in her new world. When my phone bill arrived there were no international charges. Same thing happened the next month. I kept expecting a charge for the international calls but they never materialized. I even checked their website to see what to expect. Nothing. With all the choices for phone service, I concluded that my calling planned covered these international calls.

Then last week my phone bill arrived and I discovered that each minute we talked cost five dollars for a total of $495!!! After calling customer service three times with no success, I was eventually transferred to at&t’s Customer Retention Department (32 years as a customer). Penny answered my call and was also shocked by the $5 per minute charge. After several meetings with her supervisor, Penny was able to set me up with an affordable plan and pro-rate my existing charges saving me just over $409. What a God send!!! It is nice to know that BIG corporations still have people who go the extra mile to serve their customers.